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Frequently Asked Questions

I can't checkout, invalid email and password

Create a new account in this shop. Login credentials from our ONLINE CLASSES are different from our shop.

Shipping Destinations

We ship both locally and worldwide except for KSA, Italy and France due to country restrictions.

You need to secure an import permit from the Ministry of Health if you still want to push thru with the delivery.


Local orders take 1 business day to prepare. Once we sent confirmation, buyer can already book pick up.International orders take 14 business days from the day you order. To be delivered via DHL. Shipping time might vary depending on location, shipment method and other factors.

Shipping Cost

Pick up from our location thru same day delivery service such as Lalamove / Grab will be shouldered by the buyer. Shipping fee will be displayed at checkout. 

PAYMENTS

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayMaya & PayPal.
We also accept offline payments via direct bank deposit thru GCASH, BDO, and BPI accounts.

Note that additional exchange fee may apply if you're going to use PayMaya and Paypal.

Depending on the destination country, there will be instances where there will be additional CARRIER SURCHARGE for REMOTE LOCATIONS and EMERGENCY SITUATION FEE due to COVID situation. Please consider this upon checkout.

Placement of Orders

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayMaya & PayPal.
We also accept offline payments via direct bank deposit thru GCASH, BDO, and BPI accounts.

Note that additional exchange fee may apply if you're going to use PayMaya and Paypal.

Depending on the destination country, there will be instances where there will be additional CARRIER SURCHARGE for REMOTE LOCATIONS and EMERGENCY SITUATION FEE due to COVID situation. Please consider this upon checkout.

International Taxes

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods.

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.

Refund and Exchange Policy

We always make sure that we pack every item with care. We do not provide any refunds if the courier mishandled your package.

ALL shipments are subject to customs inspection. We will not provide any refund for orders that were held in customs or if the items are NOT allowed in the destination country.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.